In this time of uncertainty about the COVID-19 virus, many of our clients and candidates have expressed concerns about its impact upon staffed households. Bottom line, homeowners and management can both play important roles in minimizing the spread of the virus.

Here are some things to consider:

At a staff management level, prevention begins with having frank discussions with owners about their expectations around staff and service; and equally frank talks with staff members about their responsibilities and concerns.

For staff, the CDC ( has published guidelines for cleaning and disinfecting procedures, and encourages increased daily disinfecting to prevent the spread of illness. In staff areas, there is signage that can be posted to remind everyone of necessary practices for hand washing, cough covering and cautions against face-touching.

For homeowners, it is important to acknowledge that normal service patterns may need to be reconfigured to operate with minimized exposure between staff and family and guests. Also, staff may require extra time to provide increased sanitizing of commonly used surfaces and touchpoints. For the moment, it is not quite “business as usual,” so patience and understanding will go a long way toward easing stress in the household.

Most importantly, it is everyone’s responsibility to be forthright and transparent about any symptoms or exposure they’ve experienced and take appropriate measures. Every day brings new information, so precautions and solutions continue to evolve. But we can all proceed with a calm commitment to keeping informed and caring for one another as best we can in this uniquely challenging time.

Stay safe, stay calm, stay healthy!


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